The Alabama Medicaid Agency is committed to preserving recipients' right to
privacy and adheres to all privacy policies and standards, including HIPAA
rules and regulation, regarding protected health. In addition, we endeavor
to restrict employee access to any personal information except where
necessary to perform required duties.
To protect yourself against being a victim of fraud, remember:
- Always keep your personal information, such as your Medicaid
and/or Medicare number, safe. Treat it just like a credit card
number or your bank account number.
- It is against Medicare and Medicaid's rules to call and ask
for bank account or other personal information, or cash payment,
over the telephone. Never give this type of information to
someone who calls you.
- Replacement Medicaid and Medicare cards are provided free of
charge. People with Medicaid and/or Medicare will never be
called and told that hey will lose their benefits if they do not
pay for a new card. To replace a Medicaid card, call toll-free
Medicaid recipients should report any questionable activity to the
Alabama Medicaid Agency Fraud Hotline at 1-866-452-4930, toll-free.
Question or concerns about any activity related to Medicare or the
Medicaid Drug Program should be directed to 1-877-772-3379.
to read a copy of how Medicaid uses and protects private information about
Click here to read a news release about a potential scam
targeting Alabama Medicaid recipients. Posted 11/23/11
for more information on identity theft and consumer protection
from the Alabama Attorney General's office.