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Administrative and Legal Contacts
Switchboard 1-334-242-5000
Mailing Address
 
PO Box 5624
Montgomery, AL
36103-5624
Street/Shipping Address
 
501 Dexter Avenue
Montgomery, AL
36104

Click here for directions/map

Office of Acting Medicaid Commissioner
Stephanie M. Azar
1-334-242-5600
Governmental Affairs 1-334-353-5122
Fair Hearings 1-334-242-5741
Fraud & Abuse, Reporting (Toll-free) 1-866-452-4930
Office of General Counsel 1-334-242-5741
Legislative Liaison 1-334-242-5005
Medicaid Providers Helpline 1-800-688-7989
News Media Requests 1-334-353-9363
Quick Reference Guide - Medicaid/HP Click here for guide
Recipient Inquiry Helpline 1-800-362-1504
Release of Medical Records 1-334-242-5312
State Agency/Employee Directory Click here for directory
Statistics 1-334-353-4099
Webmaster Click here to send email
Eligibility Contacts
Basic Eligibility Questions 1-800-362-1504
Medicare Savings Programs (QI-1, QMB, SLMBs) 1-800-362-1504
Elderly and Disabled 1-800-362-1504
Families, Children, Pregnant Women 1-800-362-1504
Family Planning Services for Women without children 1-800-362-1504
Contact Information for Applicants Click here to view
Emergency Services for Aliens 1-334-353-4307
Programs and Services Contacts
Dental Services (for children less than 21) 1-334-353-5263
EPSDT (Child Health/Well-Child Checkups) 1-800-362-1504
EPSDT Care Coordinators List Click here to view
Durable Medical Equipment
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Family Planning
1-800-362-1504


Click here to view
Health Professional Services
  Physicians, Chiropractors, Podiatrists
  and other health professionals
1-800-362-1504
Home and Community Based Services
  Elderly and Disabled
  Mentally Retarded
  HIV/AIDS
  Living At Home
  SAIL Waiver
  Technology Assisted
Providers:  1-800-688-7989
Recipients: 1-800-362-1504
Home Health Services
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Hospice
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Long Term Care
  Providers
  Recipients

1-800-688-7989
1-800-362-1504

Maternity Care (Prenatal Care)

1-800-362-1504

Medical Facilities

  • Hospitals
  • Ambulatory Surgical Centers
  • Federally Qualified Health Centers
  • Rural Health Clinics
1-800-362-1504
Medical Services
  • Hearing Services
  • Eye Care (Optometric Program)
  • Administration
  • Laboratory Services
  • Renal Dialysis
  • Transplants
  • Radiology Services
  • Prior Approval
(Providers)
1-800-688-7989

(Recipients)
1-800-362-1504

 

Mental Health Services
  • Community Mental Health Centers
  • Psychologists
  • Psychiatric Hospitals (for children under age 21)
  • Residential Treatment Facilities (for children under age 21)
1-800-361-4491
Nursing Home Care
  Admissions / Program Administration
  Recipients
1-800-688-7989
1-800-362-1504
Patient 1st 1-800-362-1504
Patient 1st Care Coordinators List Click here to view
Personal Care (for children under 21)
  • Providers
  • Recipients

(Providers)
1-800-688-7989

(Recipients)
1-800-362-1504
Pharmacy Services

  Administration

  • Recipient Questions - Drug Information
  • Prior Authorization / Overrides - Recipient Calls

  Provider Questions 

  • Prior Authorization / Overrides - Provider Calls

  • Preferred Drug List - Drug Information / DUR

  • Federal Drug Rebate
 


1-334-242-5050
1-800-748-0130 x2020 or
1-800-362-1504


1-800-748-0130 x2020

1-334-242-5050

1-334-242-2326

Transportation




(Providers)
1-800-688-7989

(Recipients)
1-800-362-1504
Billing
HP Enterprises (formerly Electronic Data Systems/EDS) HP Contact List
Filing of Claims  
Provider Enrollment (888) 223-3630 – AL, FL, GA, MS and TN

(334) 215-0111 – All other locations

Electronic Media Claims Helpdesk

  • IDs and Passwords for secure portal
  • Pharmacy-related billing issues
  • PES Software issues
  • Vendor-related issues
(800) 456-1242 – AL, FL, GA, MS and TN

(334) 215-0111 – All other locations
Provider Relations Team  
Third Party / Benefit Coordination  
Medicare Part B Refund Problems  
  •  For Assistance in Receiving Refund
1-334-353-5773
Medicare Part A Questions or Problems  
  • For Assistance in Payment of Part A Premiums
1-334-242-5268
  • Medicare Entitlement Date Problems
1-334-242-5268
Commercial Health Insurance, Report Changes by Recipient's Last Name Click here for more information
  •  Last name beginning A through F
1-334-242-5249
  •  Last name beginning G through K
1-334-242-5280
  •  Last name beginning L through Q
1-334-242-5254
  •  Last name beginning R through Z
1-334-242-5253
Prior Authorization 
  • Durable Medical Equipment
  • Eye Care
  • Home Health, additional visits for children under 21 only
  • Inpatient Psychiatric Admissions
    for children under 21 only
  • Private Duty Nursing for children
    under 21 only
  • In-Home Therapies for children
    under 21 only
(Providers)
1-800-688-7989

(Recipients)
1-800-362-1504
Hospitals Participating in PT Evaluations List of Hospitals