|
Administrative and Legal
Contacts |
| Switchboard |
1-334-242-5000 |
Mailing Address
|
PO Box 5624
Montgomery, AL
36103-5624 |
Street/Shipping Address
|
501 Dexter Avenue
Montgomery, AL
36104
Click here for directions/map |
| Governmental Affairs |
1-334-353-5122 |
| Fair Hearings |
1-334-242-5741 |
| Fraud & Abuse, Reporting
(Toll-free) |
1-866-452-4930 |
| Office of General Counsel |
1-334-242-5741 |
| Legislative Liaison |
1-334-242-5005 |
| Medicaid Providers Helpline |
1-800-688-7989 |
| News Media Requests |
1-334-353-9363 |
| Quick Reference Guide -
Medicaid/HP |
Click here for guide |
| Recipient Inquiry Helpline |
1-800-362-1504 |
|
Release of Medical Records |
1-334-242-5312 |
| State Agency/Employee
Directory |
Click here for directory |
| Statistics |
1-334-353-4099 |
| Webmaster |
Click here to send email |
|
Eligibility Contacts |
| Basic Eligibility Questions |
1-800-362-1504 |
| Medicare Savings Programs
(QI-1, QMB, SLMBs) |
1-800-362-1504 |
| Elderly and
Disabled |
1-334-242-1742
1-800-362-1504 |
| Families, Children, Pregnant
Women |
1-334-242-1714
1-800-362-1504 |
| Family Planning Services for
Women without children |
1-800-362-1504 |
| Contact Information for
Applicants |
Click here to view |
| Emergency Services for
Aliens |
1-334-242-1797 |
|
Programs
and Services Contacts |
|
Dental Services (for
children less than 21) |
1-334-353-5263 |
| Dental Care Coordinators
(for children less than 21) |
Click here to view |
|
EPSDT (Child
Health/Well-Child Checkups) |
1-800-362-1504 |
| EPSDT Care Coordinators
List |
Click here to view |
Durable Medical Equipment
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
|
Family Planning
|
1-800-362-1504
Click here to view |
Health Professional
Services
Physicians, Chiropractors,
Podiatrists
and other health professionals |
1-800-362-1504 |
Home and Community Based
Services
Elderly and Disabled
Mentally Retarded
HIV/AIDS
Living At Home
SAIL Waiver
Technology Assisted |
Providers: 1-800-688-7989
Recipients: 1-800-362-1504 |
Home Health Services
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Hospice
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Long Term Care
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
|
Maternity Care
(Prenatal Care)
|
1-800-362-1504 |
|
Medical Facilities
- Hospitals
- Ambulatory Surgical
Centers
- Federally Qualified
Health Centers
- Rural Health Clinics
|
1-800-362-1504 |
Medical
Services
- Hearing Services
- Eye Care (Optometric
Program)
- Administration
- Laboratory Services
- Renal Dialysis
- Transplants
- Radiology Services
- Prior Approval
|
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504 |
Mental Health Services
- Community Mental Health
Centers
- Psychologists
- Psychiatric Hospitals (for children under age 21)
- Residential Treatment
Facilities (for children
under age 21)
|
1-800-361-4491 |
Nursing Home Care
Admissions / Program
Administration
Recipients |
1-800-688-7989
1-800-362-1504 |
|
Patient 1st |
1-800-362-1504 |
| Patient 1st Care
Coordinators List |
Click here to view |
| Personal Care (for
children under 21)
|
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504 |
|
Pharmacy
Services
Administration
- Recipient Questions -
Drug Information
- Prior Authorization /
Overrides - Recipient Calls
Provider Questions
- Prior Authorization /
Overrides - Provider Calls
- Preferred Drug List -
Drug Information / DUR
- Federal Drug Rebate
|
1-334-242-5050
1-800-748-0130 x2020 or
1-800-362-1504
1-800-748-0130 x2020
1-334-242-5050
1-334-242-2326 |
|
Transportation
|
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504 |
|
Billing |
| HP Enterprises (formerly
Electronic Data Systems/EDS) |
HP Contact List |
| Filing of Claims |
|
|
Provider Enrollment |
(888)
223-3630 – AL, FL, GA, MS and TN
(334) 215-0111 – All other
locations |
|
Electronic Media Claims Helpdesk
- IDs and Passwords for
secure portal
- Pharmacy-related billing
issues
- PES Software issues
- Vendor-related issues
|
(800)
456-1242 – AL, FL, GA, MS and TN
(334) 215-0111 – All other
locations |
|
Provider Relations Team |
|
|
Third Party
/ Benefit Coordination |
|
| Medicare Part A and B Premium Payment
Problems - Contact by
Recipient's Last Name |
|
- Last name
beginning A through L
|
1-334-353-5773 |
- Last name
beginning M through Z
|
1-334-242-5261 |
- Medicare Entitlement
Date Problems
|
1-334-242-5268 |
| Commercial Health
Insurance, Report Changes by
Recipient's Last Name |
Click here for more
information |
- Last name beginning A
through F
|
1-334-242-5249 |
- Last name
beginning G through K
|
1-334-242-5280 |
- Last name beginning
L through Q
|
1-334-242-5254 |
- Last name beginning
R through Z
|
1-334-242-5253 |
Prior Authorization
- Durable Medical Equipment
- Eye Care
- Home Health, additional
visits for
children under 21 only
- Inpatient Psychiatric
Admissions
for children under 21 only
- Private Duty Nursing for
children
under 21 only
- In-Home Therapies for
children
under 21 only
|
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504 |
| Hospitals Participating in
PT Evaluations |
List of Hospitals |