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New “My Medicaid” Web site to benefit recipients, applicants

February 14, 2012

With the Feb. 6 launch of a new user-friendly website for Alabama Medicaid applicants and recipients, state Medicaid officials hope to better meet the needs of its customers while saving money for the Agency.

Known as “My Medicaid,” the Web site is now available to expedite the process of requesting a replacement ID card, checking benefit limits, changing Patient 1st primary care doctors and updating address or other personal information, according to Lee Rawlinson, Deputy Commissioner, Beneficiary Services.  The site, which also allows applicants to track the status of a pending application, is available on the Agency’s website at www.medicaid.alabama.gov under “Recipients” and may be accessed from any computer.

The launch of “My Medicaid” website for applicants and recipients is an important milestone in the Agency’s strategic plan to reduce costs and increase efficiency through innovation and technology, she said.  Previously, applicants and recipients were limited to calling a toll-free telephone line for help, sending information in via regular mail or by making a personal visit to a worker’s office.

“Before the “My Medicaid” Web site, recipients had to make multiple calls or remain on hold before getting the help they needed because of the volume of requests.  With “My Medicaid,” recipients now have 24/7 direct access,” Ms. Rawlinson said.  “As more people learn about this Web site, we hope it will result in a more positive experience for our recipients and their families.”