In addition to provider representatives, HPE provider communication specialists are available to respond to written and telephone inquiries from providers on billing questions and procedures, claim status, form orders, adjustments, use of the AVRS, electronic claims submission and EOPs.
Provider Assistance Center
(800) 688-7989 – (Nationwide Toll Free)
Hours: (all times Central)
Monday-Friday 8 a.m. to 5 p.m.
Laquita Thrasher, Supervisor (334) 215-4151 - Click to send e-mail