Contacts for Providers

HP Enterprise Services:
Main Address/Telephone Number 301 Technacenter Drive, Montgomery, AL  36117, (334) 215-0111
Provider Assistance Center (800) 688-7989 (Nationwide Toll-Free) or (334) 215-0111
Provider Enrollment (888) 223-3630 (Nationwide Toll-Free) or (334) 215-0111
Claims-Related Mailing Addresses For CMS-1500 claims, Pharmacy, Dental & UB 04 claims, Medicaire claims and Prior Authorization (including Medical Records), Adjustments/Refunds, Inquiries, Provider Enrollment and Electronic Claims Submission disks
Electronic Media Claims Helpdesk (800) 456-1242 (Nationwide Toll-Free) or (334) 215-0111
Provider Relations Representatives (855) 523-9170  plus 7-digit extension (Nationwide Toll-Free) (Click here for a list of extensions) or (334) 215-0111
Automated Voice Response System (AVRS) Link to AVRS Quick Reference Guide and Provider/Recipient Information
Secure Web Portal for Providers  Direct link to interactive site for providers and billing agents
 
Health Information Designs (HID):
Prior Authorization
& Overrides
(800) 748-0130 Extension 2020