The Electronic Media Claims Helpdesk assists with Provider Electronic Solutions (PES) software, vendor-related issues, electronic transmission problems and pharmacy-related billing issues. The EMC Helpdesk also issues IDs and passwords for the Agency's secure website portal.
EMC Helpdesk Phone Numbers:
- (800) 456-1242 (Nationwide Toll Free)
- Local: (334) 215-0111
- On-Call Service: (833) 990-2911
Hours: (All times Central)
- 7 a.m. - 8 p.m.- Monday-Friday
- 9 a.m. - 5 p.m. - Saturday
On-Call Service Hours
- 8 p.m. - Midnight - Monday-Friday
- 5 p.m. - 10:30 p.m. - Saturday
- Noon - 5 p.m. - Sunday
Contact EMC Helpdesk