Contacts for Providers

Gainwell Technologies:
Main Address 301 Technacenter Drive, Montgomery, AL  36117
Provider Assistance Center (800) 688-7989 (Nationwide Toll-Free)
Provider Enrollment (888) 223-3630 (Nationwide Toll-Free)
Claims-Related Mailing Addresses For CMS-1500 claims, Pharmacy, Dental & UB 04 claims, Medicare claims and Prior Authorization (including Medical Records), Adjustments/Refunds, Inquiries, Provider Enrollment and Electronic Claims Submission disks mail to:
P.O. Box 244032, Montgomery, AL 36124.
Electronic Media Claims Helpdesk (800) 456-1242 (Nationwide Toll-Free)
Provider Relations Representatives (855) 523-9170 plus six digit extension (Nationwide Toll-Free)
(Click here for a list of extensions)
Automated Voice Response System (AVRS) Link to AVRS Quick Reference Guide and Provider/Recipient Information
Secure Web Portal for Providers Direct link to interactive site for providers and billing agents
Keystone Peer Review Organization, LLC (Kepro):
Prior Authorization
& Overrides
(800) 748-0130 Extension 2020