| ADMINISTRATIVE & LEGAL CONTACTS |
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| Mailing Address |
PO Box 5624
Montgomery, AL
36103-5624 |
| Street / Shipping Address |
|
| General Questions About Medicaid |
1-334-242-5000 |
| Office of Medicaid Commissioner Stephanie M. Azar |
1-334-242-5600 |
| Governmental Affairs |
1-334-353-5122 |
| Fair Hearings |
1-334-242-5741 |
| Fraud & Abuse, Reporting (Toll-Free) |
1-866-452-4930 |
| Office of General Counsel |
1-334-242-5741 |
| Legislative Liaison |
1-334-242-5005 |
| Medicaid Provider Assistance Center |
(800)-688-7989 (toll-free) |
| News Media Requests |
melanie.cleveland@medicaid.alabama.gov |
| Quick Reference Guide - Medicaid/Gainwell Technologies |
Click here for guide |
| Recipient Call Center (Inquiry Helpline) |
(800) 362-1504 (toll-free)
Monday-Friday,
8:00 a.m. - 4:30 p.m. |
| Release of Medical Records |
Click here for more information |
| State Agency / Employee Directory |
http://inform.alabama.gov/ |
| Statistics |
Click here or call (334) 242-5000 |
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| ELIGIBILITY CONTACTS |
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| Basic Eligibility Questions |
(800) 362-1504 (toll-free) |
| Help Paying Medicare Premiums (QMB/SLMB/QI-1) |
(800) 362-1504 (toll-free) |
| Medicaid for the Elderly and Disabled |
(800) 362-1504 (toll-free) |
| Medicaid for Families, Children, and Pregnant Women |
(800) 362-1504 (toll-free) |
| Plan First Family Planning (Birth Control) Program |
(800) 362-1504 (toll-free) |
| Contact information for Applicants |
Click here for a list of contacts |
| Home and Community-Based Services (Waivers) |
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| Emergency Services for Aliens |
(334) 353-4307 |
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| PROGRAMS & SERVICES CONTACTS |
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| Dental Services (For children under age 21) |
(800) 362-1504 (toll-free)
or go to Dental Program FAQs |
| EPSDT (Child Health Screenings/Well-Child Checkups) |
(800) 362-1504 (toll-free)
or go to EPSDT Program FAQs |
| Durable Medical Equipment |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free)
or go to FAQ LINK |
| Family Planning / Birth Control / Plan First |
(800) 362-1504 (toll-free) |
| Health Professional Services (Physicians, Chiropractors, Podiatrists and other health professionals) |
(800) 362-1504 (toll-free) |
| Home and Community-Based Services (Waivers) |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Home Health Services |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Hospice Services |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Long Term Care / Nursing Home Care |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Maternity Care |
(800) 362-1504 (toll-free) |
| Medical Facilities (Hospitals, Ambulatory Surgical Centers, FQHCs and Rural Health Clinics |
(800) 362-1504 (toll-free) |
| Medical Services (Hearing, Eye Care, Lab, Renal Dialysis, Radiology, Prior Approval, Transplants) |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Mental Health Services (Community Mental Health Centers, Psychologists, Psychiatric Treatment Facilities) |
(800) 361-4491 (toll-free) |
| Personal Care (for children under 21) |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free) |
| Pharmacy - Administration / Drug Information / Federal Drug Rebate / Preferred Drug List / DUR |
(334) 242-5050 go to FAQ LINK |
| Pharmacy - Drug Limits |
(800) 362-1504 (toll-free) or go to FAQ LINK |
| Pharmacy - Prior Authorization / Overrides - Recipient or Provider Calls |
(800) 748-0130 (toll-free) x2020
or go to FAQ LINK |
| Third Party Liability/Update Health Insurance Information |
Click here for LINK |
| Transportation - Non-Emergency Transportation / Request A Voucher / Air Transportation / Emergency Transportation |
Providers: (800) 688-7989 (toll-free)
Recipients: (800) 362-1504 (toll-free)
or go to FAQ LINK |