In order for Medicaid to pay for a ride, you (or someone who is helping you) will need to call Medicaid's toll-free number at 1-800-362-1504, press option “4,"
within 5 days 24 hours after urgent/emergency care appointments, if necessary. Transportation requests should be called in as soon as possible
within 5 days 24 hours after ugent/emergency care appointmets prior to appointment. Make sure you get a request/ticket number (7-digit number) before ending the call as this is your receipt that you call in a
transportation request. When you call, the operator will ask you for some information (e.g., Name, Medicaid number, address, appointment date, provider’s name, address, and telephone number)
to make sure you are covered by Medicaid and also about your need for a ride. This information will be used to decide if Medicaid can pay for your ride. The NET call center is open from
8 a.m. to 4:30 p.m., Monday through Friday, except on major state holidays.