In December 2024, The Alabama Medicaid Agency (Medicaid) implemented Multi-Factor Authentication (MFA) requirements for providers accessing the Medicaid Interactive Web Portal.
Going forward, selected enabled user accounts will be prompted to download and set up a Time-based One-Time Password (TOTP) MFA application (app) of their choice to a personal computer or mobile device. For your convenience, Gainwell Technologies has included a list of MFA mobile apps that can be installed at no charge:
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Microsoft Authenticator
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Google Authenticator
For steps to install and use a MFA program on a PC desktop, please contact your local system administrator and/or information Technology (IT) department.
To assist with MFA set up on a mobile device, view the resource links below.
Resource Links