In order for Medicaid to pay for a ride, you (or someone who is helping you) will need to call Medicaid's toll-free number at 1-800-362-1504, press option “4,"
within 14 days before the date of the appointment or within 24 hours after the appointment, if necessary. Transportation requests should be called in as soon as possible
within the 14 days prior to appointment. Make sure you get a request/ticket number (7-digit number) before ending the call as this is your receipt that you call in a
transportation request. When you call, the operator will ask you for some information (e.g., Name, Medicaid number, address, appointment date, provider’s name, address, and telephone number)
to make sure you are covered by Medicaid and also about your need for a ride. This information will be used to decide if Medicaid can pay for your ride. The NET call center is open from
8 a.m. to 4:30 p.m., Monday through Friday, except on major state holidays.