Frequently Asked Questions

About Medicaid Cards

Below are some questions people often ask about Medicaid cards. Click on the questions to see the answers. Help may, also, be available by calling 1-800-362-1504.

Call 1-800-362-1504 to ask for a replacement card. Or, you can order a replacement card by setting up an account at My Medicaid using this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. This site, also, lets you print out a temporary card. After you set up your account, remember to save your ID and password for future use. And, keep in mind that providers may be able to enter your Social Security Number to locate your card number.
You can use the number on your Medicaid approval letter until you get your card. Providers may be able to enter your Social Security Number to locate your card number. You can call 1-800-362-1504 for help. You can, also, get a Medicaid card by setting up an account at My Medicaid using this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. This site also lets you print out a temporary card. After you set up your account, remember to save your ID and password for future use.
Yes. You can do that by setting up an account at My Medicaid using this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. After you set up your account, remember to save your ID and password for future use.
It can take a few weeks for your card to arrive. You will get a letter telling you if your application was approved, then your Medicaid card(s) will be sent. Until your card arrives, you can show your notification letter with your Medicaid number on it to get services. you can, also, order Medicaid cards by setting up an account at My Medicaid using this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. This site also lets you print out a temporary card. After you set up your account, remember to save your ID and password for future use.
You will receive a card for your baby after you report your new baby's name, date of birth and Social Security number to your worker. If you don't know who your worker is, call or visit the Medicaid Office in your county. They are usually in the County Health Department. Or, you can call 1-800-362-1504 for help.
If you are on Medicare and Medicaid and only get help paying for your Medicare Part B premium (either SLMB or QI-1 programs), you will not get a card. If you are on full Medicaid (along with Medicare), then call 1-800-362-1504 to ask for a card.
No. Medicaid replaces Medicaid ID cards at no cost to the recipient. If you are asked to pay for a Medicaid card, report the call to the toll-free fraud hotline at 1-866-452-4930.
Medicaid cards are issued to people who have Medicaid coverage. These cards are white, blue and green and look like a credit card. Each card has raised letters that show the recipient's name, ID number, date of birth, sex and a two-digit card number. On the back it has a stripe that can be swiped in doctor's offices that have the right equipment. Cards issued on or after June 2011 will have a hologram in the upper right corner. Medicare cards have a unique, randomly assigned Medicare number called Medicare Beneficiary Identifier (MBI), consisting of a combination of numbers and uppercase letters totaling 11 characters.
You can call 1-800-362-1504 and ask that your card be corrected. You can, also, make the corrections by setting up an account at My Medicaid using this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. After you set up your account, remember to save your ID and password for future use. You may also want to contact your Medicaid worker so it can be corrected on your record as well.
Most people on Medicaid get a permanent plastic card. A few do not. These include recipients who do not have a Social Security Number, such as unborn children, newborns, foster children or some children who have been adopted; recipients who have retroactive eligibility, but not current eligibility; and many recipients who live in a nursing facility.