Frequently Asked Questions

If you do not know who your worker is, call 1-800-362-1504 or visit a Medicaid office nearest you.

It depends on how long ago your Medicaid eligibility expired. If it has been in the last month, you can either talk to your case worker or call the 1-800-362-1504 help line and ask them to update your record. If it's been longer than 6-8 weeks, you will need to reapply for Medicaid. The best way to do this is to apply online at www.insurealabama.org.

Yes. You can do this in one of two ways: 1) You can print out a Proof of Eligibility statement after you create a My Medicaid account.   Set your account up by clicking on this link: https://medicaidhcp.alabamaservices.org/Default.aspx?alias=medicaidhcp.alabamaservices.org/Recipient. Once you create the account, remember to save your ID, password and other security information for future use. 2) You may contact your caseworker about a verification of eligibility printout. You may do this by calling the caseworker or visiting the Medicaid eligibility worker at a county health department in person. If you do not know who your caseworker is, go to Medicaid's website and click on Contacts > Applicant Contacts.

Contact your caseworker and that person can take care of terminating Medicaid coverage. You may do this by calling the caseworker or visiting in person. If you do not know who your caseworker call 1-800-362-1504 toll free for help.

The termination notice you received after you no longer qualified for Medicaid can be used as written confirmation.

The easiest way to make this change is to call your caseworker and give that person the information. Be sure to contact the Alabama Coordinated Health Network (ACHN) for your county as soon as possible to start your care. There is a list on Medicaid's website under ACHN > ACHN Recipient > ACHN Contacts for Recipients and Interactive Map.

A law changed and most people do not need proof of Medicaid to file their taxes. Alabama Medicaid will not mail a 1095B form to recipients. If you still need a 1095B form you can ask for it by calling (toll free) 1-800-362-1504, option 5; sending an e-mail to ALRCCHelp@gainwelltechnologies.com or mailing a request to this address: Gainwell Technologies, P. O. Box 244032, Montgomery, AL 36124-4032, ATTN:RCC Please provide your first and last name, medicaid number, current mailing address that is on file, and/or new address. Medicaid can only send a 1095B form for people who had full Medicaid or pregnancy Medicaid in past 5 years.