Commissioner
Stephanie Azar of the Alabama Medicaid Agency warns Alabama’s citizens of
fraudulent phone calls from a person claiming to be a representative of
Medicaid. The caller states that “this is a confirmation call,” and they
request a Medicaid number in order to generate a new card.
The
Agency does not have representatives calling recipients to confirm Medicaid ID
numbers in order to generate new cards. Recipients should not
give this information, or any other personal information, to an unknown caller.
Medicaid recipients can contact the Agency directly through the Recipient Call
Center at 1-800-362-1504 in order to receive assistance.
The
Office of the Attorney General with the State of Alabama has been notified of
these phone calls, and they are working with telephone companies to eliminate
or curtail robocalls. Medicaid will continue to actively monitor the situation
to ensure Alabamians are provided with accurate and up-to-date information.