TO: All Providers
RE: New Chatbot Feature Available to Assist Providers with Questions
Alabama Medicaid will implement a new Chatbot feature for providers to use for general questions starting on December 1, 2021. Chatbot is a tool that providers can use 24/7 to obtain assistance with billing and enrollment questions.
The Chatbot will be available on the Medicaid Interactive Web Portal at the following link:
Providers do not have to be enrolled in Alabama Medicaid to use the Chatbot functions.
If you have questions about this feature, please call the Provider Assistance Center at 1-800-688-7989.
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