TO: All
Providers
RE: Total Gainwell System
Outage for MMIS – Scheduled Maintenance
Please
be advised that the Medicaid Management Information System (MMIS), operated by
Gainwell, will undergo scheduled maintenance that will result in a complete
system outage. During this time, all access to Medicaid systems will be
unavailable.
Outage
period:
- START for
Non-Pharmacy: Friday, September 19, 2025,
at 6:00 p.m. (Central Time)
- START for
Pharmacy Point of Sale: Friday, September
19, 2025, at 9:00 p.m. (Central Time)
- END: Monday, September 22, 2025, at 6:00 a.m. (Central
Time) or sooner
A provider ALERT will be published when the
system is available.
Impact:
- No access to provider, recipient or enrollment
portals
- Claims submission and processing will be
unavailable
- Eligibility verification and related
transactions will be unavailable
We
encourage providers to plan accordingly for this downtime. Normal operations
will resume once maintenance is complete.
All
systems will be down during this window.
During the maintenance window the Provider
Assistance Center (PAC) at (800) 688-7989 and Electronic Medicaid Claims (EMC)
Helpdesk at (800) 456-1242 will be available Saturday, 9 a.m. to 5 p.m.
(Central Time) and Sunday, 10 a.m. to 5 p.m. (Central Time).
The Current
Procedural Terminology (CPT) and Current
Dental Terminology (CDT) codes descriptors, and other data are copyright
© 2025 American Medical Association and © 2025 American Dental Association (or such other
date publication of CPT and CDT). All rights reserved. Applicable FARS/DFARS
apply.